Shipping & Returns
SHIPPING POLICY
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Preorder Delivery Date: Our estimated delivery date for preordered products is late-December 2023. Please note that this is an estimate, and unforeseen circumstances may cause delays. BUT we will keep you updated on any changes to the delivery timeline.
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Shipping Time: Once the preordered product is available, we will process and ship orders within [X] business days. Please note that shipping times may vary depending on your location and the shipping carrier.
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Shipping Costs: Shipping costs will be calculated and displayed at checkout. Please note that shipping fees are non-refundable.
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Shipping Updates: We will provide regular updates on the shipping progress of your preorder, including tracking information, if available.
Return & Exchange Policy
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Damaged or Defective Products: In the event that your preordered product arrives damaged or defective, please contact our customer support within 3 days of delivery to initiate a return or exchange. We may request photo evidence of the damage or defect.
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Refunds: Due to our small business size and the nature of preorders, we are unable to offer refunds for change of mind or cancellations once the preorder has been processed. However, we will work with you to address any issues with the product and provide suitable resolutions, such as replacement or store credit.
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Return Shipping: If a return or exchange is necessary for a damaged or defective product, we will provide a prepaid shipping label or arrange for return shipping at no additional cost to you.
Please note that the terms and conditions mentioned above are subject to change and should be reviewed by customers before placing preorders. We appreciate your understanding of our small business's financial limitations and commitment to providing quality products. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.